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21 — 25 April 2021 | Leuven. Belgium
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    FAQ

    FAQ

    What about and&2021 and COVID?

    We are committed to make and& happen in 2021. Because of the ongoing pandemic, this meant (and still means) rewriting the rules of our entire innovation festival. and& 2021 will be a fully online event, with some alternatives. Naturally, we are striving to make this experience as immersive as possible, to least detract from the true and& spirit. We are very pleased to announce a handful of real-world Play, Music& Arts happenings, in the city of Leuven. It goes without saying that all of these will be organised in a safe, corona-proof way, following all the necessary federal & local regulations. 

    What about tickets purchased for and& 2020?

    The (Belgian) Minister of Economy and Consumer Affairs has taken measures for the entire affected event sector. Exceptionally and under strict conditions, a credit in the form of a voucher can be granted instead of a refund. A measure that protects both the consumer and the impact of the current crisis on the organizers. Read more about it on saveyourticket.be.

    In concrete terms, this means that all ticket holders will automatically have access to the online festival this year, with all the features of a PRO+ ticket. In addition, your ticket for and& 2020 will stay valid for the next real life edition. All details have been sent via mail.

    Don't hesitate to contact us at info@andleuven.com if you have any questions! 

    What kind of ticket do I have?

    In case you bought a ticket for and& 2020 before the event got postponed, one of the following will apply to you. Please read and stay informed by subscribing to our newsletter and following our social channels.

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    I have a PRO+ PASS Combi Ticket:
    You have full access to the entire event (digital and physical) and all exclusive content we have prepared for you. Please hang tight, we're working on something special! More info on this soon.

    I have a PRO+ PASS Day Ticket:
    You have full access to the entire event (digital and physical) on Wednesday or Thursday, and all exclusive content we have prepared for you. Please hang tight, we're working on something special! More info on this soon.

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    I have a PRO PASS Combi Ticket:
    You have full access to the entire event (digital and physical). Please hang tight, we're working on something special! More info on this soon.

    I have a PRO PASS Day Ticket:
    You have full access to the entire event (digital and physical) on Wednesday or Thursday. Please hang tight, we're working on something special! More info on this soon.

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    I have a Student PRO PASS Day Ticket:
    You have full access to the event (digital) on Wednesday or Thursday. Please hang tight, we're working on something special! More info on this soon.

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    I have a CURIOUS PASS Music & Talks Day Ticket:
    You have limited access to the event (digital and physical) on Wednesday or Thursday. Please hang tight, we're working on something special!

    When will my ticket be available?

    In case you have an and&2020 ticket, you will receive an email from us with your new ticket as soon as possible. 

    I don't want my ticket. Can I get a refund?

    We know, this is not what you signed up for. Just know that your support is crucial for and& to get through this. Many hardworking and passionate companies, associations, and people are facing particularly difficult times. The entire event sector will, therefore, have to remain resilient and hopeful in order to overcome this crisis. We are a non-profit organisation, we don’t have any commercial goals. If, nonetheless, you have a pressing reason for not being able to make it to the festival in 2021, you can request a refund from us from now on. Please contact info@andleuven.com

    Why has the government worked out the credit measure?

    On saveyourticket.be you can read why the voucher measure is so important to the broad sector. Together we can ensure that we can continue to enjoy unique experiences in the future.

    I had already booked travel and/or accommodation for and&, can I get a refund?

    and& festival is not responsible for travel or accommodation. We recommend getting in touch with the companies you booked with.

    and& accessibility

    Do you have questions about the (digital) accessibility of and& festival? Don't hesitate to contact us at info@andleuven.com ! We are glad to help you with any questions you might have.

    Contribute to and&

    We believe in innovation that drives the world to a better place, thrives on interdisciplinary exploration. Being an open platform, we want to invite you to share ideas that could contribute to what and& stands for. Tap into what we mean with ‘innovate for the better’ and feel free to pitch any idea at info@andleuven.com.